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Frequently Asked Questions

Do I have to schedule an appointment?

No appointments are necessary for any of our locations. Just drive up or walk up depending on the location.

How do I get my results?​​​

 A copy of the test results will be sent to the email you provide during the online patient registration.

When will I receive my results?

A PCR Test takes from 24 to 48 hours to receive your results. This test is completely free of charge. 

What is the cost of the test?

There is no upfront cost to the test.

What tests do you offer?

KindlyTest uses RT-PCR (Reverse Transcript PCR) analyzers for our COVID-19 testing. We chose this technology for its accuracy and reliability. RT-PCR tests are accepted as the ‘gold standard’ for; Schools, Businesses and Pre-Travel COVID testing. The PCR test are provided to you at no cost.

What do I need to bring with me?

Please bring your ID and insurance card (if you have one). If you are uninsured, the tests are provided a to you at no cost. If you hold a foreign passport the test is still provided to you at no cost. 

Is your test FDA approved?

Our partner lab is CLIA certified and uses test following the FDA’s guidance. A CLIA certification is vital for a testing facility and is required for traveling to countries outside the US.

How is your test performed?

The test is self-administered although a healthcare worker will lead you through the process. The samples are collected through the nasal cavity.

Can children be tested?

We allow children over the age of 2 years old to get tested.

If I have insurance, do I need to pay for the test?

No. There will also be no upfront cost.

Does swabbing feel uncomfortable?

You may feel slight discomfort when swabbing.

What happens if I don't know my insurance info?

We can submit the insurance as no insurance and the Human Resources & Services Administration (HRSA) will run an insurance verification check to see if the patient has private insurance, which we will bill on the patient’s behalf. 

Is insurance required?

Yes, however there is no upfront cost to you.

What if I don't have insurance?

If uninsured, the patient has to attest to the unavailability of insurance and will be covered by federal and state funding programs as applicable. There will still be no upfront cost.

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